Returns & Exchanges

At One Stop and Shop Market, we prioritize the freshness and safety of our products. Due to the perishable nature of food items, we offer a dedicated resolution process for any goods that arrive damaged or do not meet our quality standards.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your items for quality and accuracy before storage.

• 2.
  Contact Support

  If an item is damaged or incorrect, email our support team within 24 hours with your order number and clear photos of the product.

• 3.
  Verification Process

  Our quality assurance team will review your claim and confirm eligibility for a refund or replacement within 2 business days.

• 4.
  Resolution

  Once approved, we will issue a credit to your original payment method or arrange for a fresh replacement to be delivered at no extra cost.